Unlock the Secret to Customer Happiness with Kanban! Join our 'Kanban and Customer Value' workshop and transform your team into value-delivery heroes that not just meet but exceed customer expectations!
08:30 - 09:00 | Welcome & Morning Coffee Chat
Kickstart your day with a warm welcome and set the tone for an awesome learning experience.
09:00 - 10:00 | The Kanban Essentials
A quick refresher on Kanban principles and how they intersect with customer value.
10:00 - 10:15 | Short Break
Grab some snacks, stretch your legs, and get ready for the next session!
10:15 - 11:30 | Maximize That Value!
Dive deep into value stream mapping and techniques to maximize customer value.
11:30 - 12:30 | Lunch Break
Recharge yourself and network with fellow participants.
12:30 - 13:45 | Real-World Case Studies
Explore successful examples of Kanban implementations focused on customer value.
13:45 - 14:00 | Quick Breather
A 15-minute break to grab a coffee and get pumped for the last stretch!
14:00 - 15:15 | Customer-Centric Metrics
Discover the key metrics to track in order to align your Kanban process with customer needs.
15:15 - 16:30 | Hands-On Simulation
Time to put theory into practice! Get hands-on with a customer-centric Kanban simulation.
16:30 - 16:45 | Last Break of the Day
Last chance to grab that caffeine fix before we wrap up!
16:45 - 17:30 | Wrap-up & Takeaways
Summarize the day’s learnings and discuss how to implement these insights in your workplace.