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Unlock the Secret to Customer Happiness with Kanban! Join our 'Kanban and Customer Value' workshop and transform your team into value-delivery heroes that not just meet but exceed customer expectations!


  • Date: 19/07/2023 08:30 - 19/07/2023 17:30
  • Location Online Event

Description

Workshop 5 : Kanban and Customer Value


08:30 - 09:00 | Welcome & Morning Coffee Chat
Kickstart your day with a warm welcome and set the tone for an awesome learning experience.

09:00 - 10:00 | The Kanban Essentials
A quick refresher on Kanban principles and how they intersect with customer value.

10:00 - 10:15 | Short Break
Grab some snacks, stretch your legs, and get ready for the next session!

10:15 - 11:30 | Maximize That Value!
Dive deep into value stream mapping and techniques to maximize customer value.

11:30 - 12:30 | Lunch Break
Recharge yourself and network with fellow participants.

12:30 - 13:45 | Real-World Case Studies
Explore successful examples of Kanban implementations focused on customer value.

13:45 - 14:00 | Quick Breather
A 15-minute break to grab a coffee and get pumped for the last stretch!

14:00 - 15:15 | Customer-Centric Metrics
Discover the key metrics to track in order to align your Kanban process with customer needs.

15:15 - 16:30 | Hands-On Simulation
Time to put theory into practice! Get hands-on with a customer-centric Kanban simulation.

16:30 - 16:45 | Last Break of the Day
Last chance to grab that caffeine fix before we wrap up!

16:45 - 17:30 | Wrap-up & Takeaways
Summarize the day’s learnings and discuss how to implement these insights in your workplace.