1.1. Adapts agile practices being facilitated Facilitates a variety of agile practices and understands the essence behind each practice. Can link the practices to the principles and values and understands how each practice supports the agile mindset.
1.2. Designs effective customized sessions to maximize participation towards outcomes Creates a clear arc in the design of the meeting with well-thought out and planned flow from one activity to another. Each activity smoothly builds on the outputs of the previous one, providing clear context and direction for the desired outcomes.
1.3. Demonstrates neutrality and holds the group’s agenda Remains entirely neutral, encourages balanced participation using methods appropriate to the group dynamic. Closes meeting smoothly with everyone aware of outcomes and next steps.
2.1. Remains present with client and avoids giving advice Exercises self-management effectively. Demonstrates strong listening skills at multiple levels. Stays present with client and asks powerful questions.
2.2. Gains client trust, upholds agenda and achieves resonance Paces the session effectively to allow adequate time for clarifying the agenda, exploring it, and bringing the session to a powerful close. Client leaves session attesting to deepened learning and/or forwarding of their agenda.
2.3. Holds space for an agile team to deepen learning and reach desired outcomes Asks powerful questions and allows insights to emerge without steering the discussion in a particular direction but while also holding the focus. Ensures group participation in this process.
3.1. Demonstrates ability to develop teams while effectively addressing complex situations Distinguishes among teams in various stages of development. Tailors approaches based on team maturity. Works with conflict, and other complex situations and can help the team navigate them effectively. 3.2. Provides options to clients that provide insights to solving challenges Gives multiple helpful recommendations, highlighting challenges and pitfalls with each. Checks with client to see if these are helpful and ensures the client has a way forward. icagile.com 2
4.1. Relays new concepts or techniques in a meaningful way Successfully relays a new concept to a person by engaging them in the process. Checks for understanding.
4.2. Distinguishes when to directly lead a team vs. giving space to decide on their own Demonstrates awareness of and can articulate what leadership power is and what implication it has on an agile team. Creates the space for the team to make the decision, even if it is the "wrong" answer.
5.1. Chooses the skillset appropriate to the situation at hand Skillfully chooses between the different roles and gets effective results with teams. Can explain the internal process used to choose a particular skill set for the situation at hand as well as the pros and cons of the chosen approach.
5.2. Manifests the intangibles (earning trust, mastery of Agile Coach Stance, embodying agile mindset, etc.) Demonstrates poise in all situations and roles; Clearly earns the respect of teams and participants in live demos.