𝑺𝒉𝒂𝒓𝒆𝒅 𝒖𝒏𝒅𝒆𝒓𝒔𝒕𝒂𝒏𝒅𝒊𝒏𝒈 𝒐𝒇 𝒕𝒉𝒆 𝒐𝒓𝒈𝒂𝒏𝒊𝒔𝒂𝒕𝒊𝒐𝒏𝒂𝒍 𝒏𝒆𝒆𝒅 𝒇𝒐𝒓 𝑨𝒈𝒊𝒍𝒆 𝒕𝒓𝒂𝒏𝒔𝒇𝒐𝒓𝒎𝒂𝒕𝒊𝒐𝒏
What is the customer's perception of the Agile transformation and what are his expectations? Also, what is the context of the organisation? No Agile transformation is the same, you can't copy - paste from previous experiences, but still, there are some questions which I believe need to be asked.
Inform yourself as an Agile transition coach before embarking on the Agile transformation journey. Create a list of questions to ask the stakeholders, sponsor(s), initiative owner, employees,.. and review what has been answered and what not.
As you all know an Agile transformation is a complex challenge, but in reality the customer has a limited budget, a limited resource capacity to create a coalition of change agents, and everyone is suffering from heavy workloads created by the high amount of projects and activities to maintain the business continuity and achieve the targets.
Make sure the situational context is very clear, the risks are well described and you understand the impacts of the issues, constraints and expectations.